Return & Exchange Policy

 

HOW DO I EXCHANGE AN ITEM I RECEIVED?

Please contact us for an exchange number. Depending on your case we'll do everything we can to offer a hassle-free exchange, or, ask you to send the item back to us for an exchange.

*We cannot exchange items that show signs or wear/use, or are dirty. We will not accept items that have pet hair on them.

**Items sent back to us without a return number won't be handled correctly and might get lost.

AN ITEM I RECEIVED IS DEFECTIVE/NOT WHAT I ORDERED, HOW CAN I GET IT REPLACED/REFUNDED? 

Please contact us as soon as possible so that we can arrange for a hassle-free replacement/refund.

HOW CAN I SEND AN ITEM BACK FOR A REFUND?

Please see our refund policy here.

HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?

We must receive the returned item within 30 days from the day of delivery.

100% SATISFACTION GUARANTEE!

In general, with any issue you may have please contact us and our Iconic Passion support experts will do everything to keep you 100% satisfied!