Return & Exchange Policy
HOW DO I EXCHANGE AN ITEM I RECEIVED?
Please contact us for an exchange number. Depending on your case we'll do everything we can to offer a hassle-free exchange, or, ask you to send the item back to us for an exchange.
*We cannot exchange items that show signs or wear/use, or are dirty. We will not accept items that have pet hair on them.
**Items sent back to us without a return number won't be handled correctly and might get lost.
AN ITEM I RECEIVED IS DEFECTIVE/NOT WHAT I ORDERED, HOW CAN I GET IT REPLACED/REFUNDED?
Please contact us as soon as possible so that we can arrange for a hassle-free replacement/refund.
HOW CAN I SEND AN ITEM BACK FOR A REFUND?
Please see our refund policy here.
HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?
We must receive the returned item within 30 days from the day of delivery.
100% SATISFACTION GUARANTEE!
In general, with any issue you may have please contact us and our Iconic Passion support experts will do everything to keep you 100% satisfied!